Have a question we don't address here? Send us a TalkTo message or send us an email at hello@talkto.com.
Consumers
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What are the common ways people use TalkTo?
Every day someone finds a new creative way to use TalkTo we hadn’t considered.
- To book tables, order takeout or delivery, or check on specials;
- To book appointments for a haircut, spa treatment, classes and group activities;
- To connect with the hotel or car service when you’re traveling and don’t want to make phone calls; or
- To find out if something is in stock and how much it cost, check on a warranty or the status of an order
Use TalkTo when you’d rather not make a phone call! Who is playing tonight? Can I get an early check-in? Do you offer free parking? What’s on tap and how late are you open tonight?
When you find a great way to use TalkTo, let us know!
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Which businesses can I text?
You can text any business in the USA and Canada; they don't have to be signed up with TalkTo. Don't believe us? Give it a try! We'll get your text message to them and get you a response.
Most businesses in the US and Canada are already listed, but if you can't find a business, select the "Can't find what you are looking for?" option, tell us what you know about the business, and we'll send your text message and add the business. It helps you and it helps us!
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That seems impossible, how does it work?
TalkTo figures out the best way to get your message to the business. Sometimes we chat your message to them or use email or SMS, and we'll have a TalkTo agent call them if need be.
The beauty is that you don't need to worry about it, just send your message and get on with your day while TalkTo does the hard, unpleasant grunt work for you. It's nice to be a citizen of the 21st century, huh?
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When will I get a response?
Responses will range from nearly instant if the business is online and ready to chat to slow if the business is closed or unresponsive for an extended period.
You'll get an average response time from each business when you send your first message so you know what to expect.
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How will I know when they respond?
If you allowed notifications in the TalkTo App, you'll get a push notification on your phone. You can also configure email or SMS notifications in your account settings.
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What about my privacy? What gets shared with TalkTo and the businesses?
The business sees the name you've chosen for your account, the avatar you provided, if any, and the text of your message.
TalkTo agents are also able to see your user name and avatar, along with your question or request. The agents use this information to contact the business on your behalf.
Don't share bank details, credit card information, social security numbers, medical information or other personal data. For more information, visit talkto.com/privacy.
Businesses
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How do I claim my business?
It's easy. Find your business on the web at talkto.com/claim to sign up. A few minutes later your customers will be able to send you text messages.
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How will I get messages from my customers, how do I respond?
If you're using the TalkTo App and you allowed notifications (recommended), you'll get a push notification when a customer messages your business. Clicking the notification will open the TalkTo app and you simply type your response.
If you prefer SMS or email, then once you've claimed your business you can tell us about an SMS number or email address you'd like to use and we'll send a text or email when a customer sends a message.
If you haven't let us know how to get ahold of you, you should expect to get a phone call from a TalkTo agent. (How old-fashioned of you.)
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My business is missing, what should I do?
We're sorry about that! We have most businesses listed, but not all of them. If you searched for your business from "Setup a business" in the TalkTo app or from talkto.com/claim and you didn't find it, go to talkto.com/claim and we'll get in touch with you to manually verify your business.